Take a moment to think about the trillion of dollars — yes, trillion, with a “t” — that ecommerce businesses lose out on each and every year due to online shoppers abandoning their carts. (Don't worry, we have a solution coming for you in the form of abandoned cart subject lines.)
In June 2022, 88 percent of online shopping orders were abandoned, with the cruise industry having the highest cart abandonment rates at 98 percent.
Now that you’re having a panic attack (deep breaths), let’s talk about what you can do to eliminate a big chunk of that lost revenue. You can send them back to their cart to complete their purchases with an email marketing campaign using engaging abandoned cart subject lines.
Maybe you’re thinking, “My sales funnels are great.” And that might be true. But, with cart abandonment, you’re losing revenue from people leaving your site before they finish a purchase. So, start recovering some of that revenue with abandoned cart email campaigns. Why an email campaign? Well, abandoned cart emails are the No. 1 way to encourage shoppers to complete their purchases. No worries: We’ll walk you through all of the steps to crafting a winning subject line to bring them back to their carts.
In this guide, we’ll cover topics like:
Before we jump into some of the best techniques and practices, let’s make sure we’re all on the same page about what cart abandonment means.
When an online shopper adds one or more of your e-commerce store’s products to their digital cart and then leaves without making a purchase, that’s cart abandonment. They obviously had enough interest in the item to add it to their cart, since that’s taking them one step closer to purchasing it. However, something prevented them from converting. So, your job is to find a way to get them back to their carts so they can complete the purchase — hence abandoned cart emails.
Just be sure you don’t confuse them with browse abandonment, which is a tad different. Browse abandonment is when an online shopper views a product and leaves your site before ever adding it to their cart. Those shoppers are one step behind a cart abandoner in the purchasing process.
So, let’s get back to the topic at hand (i.e. cart abandonment) and how to bring those shoppers back (i.e. email campaigns).
Sure, earning engagement from your email campaigns is great. But, the real ticket is when you can earn revenue for each of the emails you sent. And that’s what you’ll be able to do with cart abandonment emails. Check out these averages for abandoned cart emails:
Businesses with an average order value (AOV) ranging from $100 to $500 recover an average of 4 to 5 percent of their abandoned carts. For basket sizes with less than $50, they capture around 3 percent of their abandons.
Abandoned cart emails are a powerful tool brands can use to convert shoppers who have expressed an interest in a product but haven’t yet finished their checkouts. If you aren’t emailing them, you’re leaving money on the table.
But for these email campaigns to work, they actually need to be opened. No subscriber is going to simply see your message pop up in their inbox and automatically go back to their cart, without ever opening the email to see what’s inside. That would be nice though, wouldn’t it?
And that’s where abandoned cart subject lines come into play. We’ll show you the components of successful subject lines, other best practices, and more than 160 examples of good subject lines you can use with your next campaign.
To solve a problem, which in this case would be the abandoned carts, you first need to know what caused that issue. For you, the problem is that they didn’t convert. But for the shopper, the problem or reason they abandoned their cart could be a number of things. And to create abandoned cart subject lines that best engage your shoppers, you need to get to the root of the issue so you can provide a solution.
So why do shoppers leave their carts before they complete their purchases? The exact answer will be as different as the shoppers themselves, but there are some common reasons this happens, according to Statista:
Whatever the reason is for them abandoning their cart on your website, chances are, it isn’t because they are no longer interested in your brand’s products. A lot of these issues can, and should, be addressed proactively on the back-end.
With that information in hand, you can then shape your subject lines to address those issues. Because if that’s the reason they left, providing a solution could be the ticket to bringing them back. So by taking a proactive approach and staying persistent, you can use cart abandonment emails to convert shoppers, capture revenue that would have been lost otherwise, and build relationships with these customers.
Does that sound like a good plan? Then it’s time to start talking about some of the best practices around abandoned cart subject lines. And where better to start than with how long the subject line needs to be.
When it comes to subject lines, shorter is better. That’s in large part because the majority of subscribers are viewing their emails on their mobile devices, which have smaller screens. So, while your subject line may fit perfectly on a desktop, you won’t have the same view on a phone or tablet.
For example, here’s what these three subject lines look like on a desktop:
Now, take a look at the same subject lines on a mobile device (iPhone X):
Pretty big difference, huh? Only one of the subject lines was seen in full on both a desktop and phone. And the screen of older phones would have shown even less of the subject lines.
Aim for a subject line that uses no more than nine words and 60 characters. But really, we’d recommend shooting for even shorter than that to ensure they can read the whole subject line, no matter where they are viewing their email. For example, “Come back to your cart,” is only five words and 22 characters and gets your point across.
If you’re having trouble shortening your subject line because you’re worried you aren’t packing enough information into the limited number of characters, there’s a solution. You can include more information in your preview text. Sure, it may be cut off, depending on the length and the device the shopper is viewing it on. But, it’s another way to give them additional information, without stuffing everything inside of your subject line.
And if you’re still worried you can’t trim your subject line and fit everything you want to say, you can make sure the most compelling parts of the message are toward the beginning. That way, the shopper can still get the main point of the email, even if the subject line is cut off. Though, we would still suggest making it as short as possible.
Of course, the best length for your abandoned cart subject lines will depend on your specific audience.
We’ve all seen an email subject line like this in our inboxes:
If it caught your eye, it’s for all of the wrong reasons. It’s a visual eyesore, to say the least. And at worst, it comes across like spam. You don’t want to come across like you’re yelling at your customers or aren’t professional. Plus, what’s up with the “+” signs? This isn’t a math equation.
Maybe the worst part is that this subject line leaves the reader wondering: “If this is what the subject line looks like, what on earth will the email look like?” We’re guessing they don’t want to find out, which means no open — and no heading back to their cart.
So, where does this email go wrong, and how can you avoid making these same types of mistakes? For starters, let’s all make a pact to never use random symbols in subject lines that don’t have anything to do with what you’re saying.
With that out of the way, the next thing you can do to ensure your subject line is visually appealing is to not put the whole thing in all caps.
And while exclamation points can convey a sense of urgency and aren’t all bad in subject lines, you shouldn’t use multiple ones in a row. They’re fine, even good sometimes, in moderation.
Take these findings: A subject line with a single exclamation point had about a 1 percent boost in open rates. However, subject lines with more than one exclamation point caused open rates to drop about 6 percent.
Having too many exclamation points can also trigger spam filters and hurt your email deliverability. So, stick with one or none exclamation points in your subject lines.
And if you want to see what an acceptable version of the above subject line would look like, try this instead:
This subject line — unlike the first one — properly communicates a sense of urgency and excitement.
The best way to see if your subject line is performing well is to try out different versions using A/B testing. Your ESP should give you the capabilities to test different components of your email marketing campaign to see what is and isn’t working so you can create the most engaging campaign for your audience.
There are several different factors you can try out with your subject line testing. You can try completely different subject line approaches: “Did you forget something” or “Hurry before your cart expires!” Or, you can try out different subject line lengths, the use of emojis, or asking a question vs. making a statement.
You can also play around with capitalizing the text: “Come back to your cart” vs. “Come Back to Your Cart.”
As you can see, there are a variety of ways to change the look and feel of this short subject line. Once you find an approach that works, try it with future ones to get the most engagement.
The best way to figure out what will work best with your customers is to keep creating experiments to test your subject lines, and refine your messages based on the data you collect.
In addition to testing the subject line on your emails, you can also test how many emails you send and when you send the emails. A good rule to remember when trying to figure out how soon you will send the email after the abandoned cart action is that sooner is better. Emails sent within an hour of them leaving their carts have higher conversion rates than ones sent 24 or 72 hours later.
That’s in part because people forget things, like that they left a product in their cart. And the longer you wait to remind them about it, the more time they have to find what they’re searching for on another brand’s site.
We’ll talk more about personalization below in the examples, but before that can happen, you need to know who you are emailing. Here are a few ways you can segment your email lists to send them relevant, personalized abandoned cart emails:
Properly segmenting your lists will allow you to deliver content with the highest value to your subscribers, which is always a good thing. Then, you can tailor the subject line to best fit the specific segment the user falls in when they abandon their cart. Here’s a little more detail for each of these segmentation tactics.
Repeat customers are what every brand strives to have. They are the ones that keep you going. You know they like your products already, so you don’t always need to send them a subject line with an offer right off of the bat. Save your discount emails until later in the abandoned cart email series. Instead, you could try offering free shipping or giving them rewards points toward their customer loyalty account.
First-timers, on the other hand, don’t have an established relationship with your brand yet, so you have to work a little harder (and differently) to bring them back to their carts. You can start off with discount subject lines and emails to incentivize them to head back to their carts. Examples like, “15% off your first order,” are a great way to catch the attention of new shoppers.
These are the shoppers you want to roll out the red carpet for. How a brand defines a VIP varies, but most likely, these are the customers who spend a significant amount of money with your brand.
So, when one of your VIPs leaves something pricey in their cart, don’t miss out on this special opportunity. You can offer them a special discount or exclusive access to something that’s relevant to them.
If your brand sells a variety of products, try segmenting your messages by the type of products the shopper left in their cart. For example, if you sell pet items and a shopper adds dog food to their cart, keep your email relevant to dog food (not cat, bird, fish, etc.).
You can take that a step further by really honing in on what they added. So, if they added wet dog food, you could send them recommendations for other types of wet dog food — not dry food or treats.
You would want to treat someone who has one item in their cart a little differently than someone who has a dozen they left behind. If they have several items in your cart, it could mean they are extremely interested in your brand. Or, it could also mean they’re unsure if the products are right for them or not.
If it’s the latter, you could help them out by including customer reviews, product star ratings, or other proof that shows it’s a quality product.
Again, a shopper who has $50 worth of products in their cart isn’t the same as someone who has $200 worth of items — especially if your average customer order value is, say, $100. You could give this shopper something special like a free gift with purchase, free shipping, or a discount. And remember to let them know about all of those goodies in the subject line.
With some best practices out of the way, it’s time to start crafting abandoned cart subject lines that will make subscribers open your emails. Not sure where to start? Don’t worry: We have you more than covered.
We’ve broken up the abandoned cart subject lines into different approach categories, but of course, some of them could easily land in multiple categories. Feel free to copy and paste these into your next campaign, personalize them for your brand, or simply get ideas from this extensive list.
No two brands are the same, but their subject lines may be. The reason you see so many brands sending similar — or exact — subject lines is because these are proven winners. So, here are a few basic examples you might see on a variety of brands’ emails.
The last two subject lines were ones Target used in their abandoned cart campaigns. Inside of the last email, the body text says: It’s an *add-to-cart* kind of day, with the CTA, “Shop now.”
You know the answer to this question because you know exactly what the cart abandoner left behind. But for the shopper, it’s a playful way of reminding them there are items in their cart. And maybe they did simply forget to complete the purchase, so in that case, these subject lines would be especially effective.
Many of these could have ended up in the “Popular and effective” section because you have, no doubt, seen several of these subject lines in your inbox a time or 10.
These subject lines use the assumptive close, which concludes the shopper has made up their mind to buy the item(s) but was interrupted — not because of a factor like shipping costs, for example. With this approach, you’re simply reminding them that they didn’t quite complete the sale… yet. You can pose these as statements or questions.
Here are a few good words to use with this type of approach:
And here are subject line examples putting this approach into action:
We all want to feel important, instead of just being another name on a brand’s email list. Consumers no longer have to settle for impersonal, transactional businesses in today’s world. Now, they have more choices than ever before, allowing them to choose to shop with brands that are authentic and provide value.
To show online shoppers you know who they are (but not in a creepy way), care about their interests, and want to give them something of value, use a personalized approach with your subject line. A little personalization can go a long way toward developing relationships that will lead to long-term value for both your brand and the shopper.
In addition to using their first name and/or the product name or category, you can also use the word, “you,” to add personal touch.
A personalized subject line makes the subscriber feel like you’ve created the email specifically for them — and that’s a pretty nice feeling. That allows you to start establishing trust and building a relationship well beyond the abandoned cart email. (Hint: That’s the whole point.)
But beyond connecting with the subscriber, personalizing email subject lines can also lead to open rates as high as 50 percent. Personalized promotional emails can result in 29 percent higher open rates, as well. Plus, brands that personalize their emails saw an 18-percent increase in revenue.
Not sure how to add a touch of personalization to your abandoned cart subject lines? Take a look at some of these examples, and test out which ones work best with your audience.
That last example came from a DSW email. The text inside reads, “Hey [Name], you forgot your bag. Actually, you forgot the really good stuff that’s in your bag,” followed by a “Go to bag” CTA.
Remember: Make sure you use the correct merge tag for your ESP so that their names appear correctly. If you don’t have a first name for them on file, have your ESP plug in something like, “Hey there!” instead. Because if you don’t, you could end up sending them an email subject line that shows up like this in their inbox: [FNAME], you forgot something! And that’s way worse than having no personalization at all.
Retention.com can identify up to 30 percent of your site’s anonymous U.S. site traffic. We share that information with you, allowing you to then create an email-based retargeting campaign (i.e. cart abandonment emails). Yes, it’s CAN-SPAM compliant. And yes, we get results.
So, if you want to be able to reach even more online shoppers who have abandoned their carts on your e-commerce site, give our service a try.
Another way to personalize the email is by including the product name, such as “picture frame,” or the product category, like “home and decor.” It doesn’t have to be the exact product name, like “Medium red Gap sweater,” but even just saying “sweater” or “clothing” can work.
One reason adding the product to the subject line is so effective is because it personalizes the text, and it also reminds the shopper what product they left behind. That could lead to an, “Oh yea, I forgot to purchase that sweater I really liked,” moment. Here are a few examples of subject lines to help you achieve that:
You can also personalize the abandoned cart subject lines to your brand like in these examples:
This type of branded approach works best if you have a recognizable brand that conveys quality and trustworthiness. If your brand name isn’t as well known, that might not be the best approach to take with your subject lines.
No one wants to miss out on something great, which is why FOMO is such an amazing sales tactic. So, if you can create a sense of urgency in your abandoned cart subject lines, your shoppers will want to open the message to make sure they don’t miss out.
For example, if there’s a flash sale at a brick-and-mortar store, people will rush there because of the urgency and because they don’t want to miss out on it. In addition to the element of urgency, showing scarcity is another successful tactic with subject lines. So, mention things like limited availability and time sensitivity to encourage those opens (and sales).
You can do that by mentioning the number of hours/days left, that the product’s nearly sold out, or that this is their last chance to purchase their item. Basically, you want to give them a compelling enough reason to go back to their cart, without saying, “BUY NOW!”
Here are examples of those techniques in subject lines:
Maybe they loved the product in their cart — that is, until they saw your shipping costs, return policy, taxes, total costs, or some other element that was a major turnoff. Beside being upfront on your site about any costs that could deter shoppers, you can also address these concerns with your abandoned cart subject lines.
For example, if shipping costs are a concern, you could use your subject line to offer the shopper free shipping. Looking at your data, research, survey results, and other information to figure out exactly what the pain points are for your shoppers. Then, address those issues via your subject lines.
Conversely, you can also tell them what is right with your brand from the start so they know they don’t have to worry about having concerns. That could mean using the subject line to highlight the quality of your products, demonstrate how easy it is to shop on your site, how your brand and/or site are different (in a good way), and show it’s a brand they can trust.
If price comparisons are something they are focused on, you can experiment with offering discounts to shoppers in the subject line. It can be easy to rely on giving customers discounts because they look so enticing. However, you don’t want all of your abandoned cart emails to include a discount because then it loses its value.
If it’s a first-time cart abandoner, maybe a discount is a great way to start off your abandoned cart series. Or, if you have a regular shopper, try the discount on the second or third email in the series. Play around with the emails to see what works best for your brand and customers.
These kinds of offers can be compelling and effective. Just be sure to use discounts strategically and not as the go-to, one-size-fits-all approach.
There’s something warm and fuzzy about a truly creative subject line. Or, maybe that’s just us. But, we can guarantee you that if you can craft a subject line that encompasses your brand’s voice with a touch of creativity, you’ll be miles ahead of the other emails streaming for your subscribers’ attention.
Use that pun, add a dab of humor, and send the type of fun email you’d like to receive. Because don’t forget, your subscribers are just people like you. So if you and your team like, chances are, others will too.
The Barnes & Noble email that goes along with that subject line reads, “Check out what you left in your cart!” That’s followed by the product photo and the CTA, “View my cart.”
If you don’t convert after that email from Barnes & Noble, the next one in the series has the subject line, “Your Cart is Waiting.” The inside design of the email is the same, except the copy this time reads, “Did you forget what you left in your cart?” The same CTA, “View my cart,” is there, as well.
Finally, if neither of the first two emails worked, Barnes & Noble sent out a third email contender to win the shopper back. The subject line for this one was, “Open for an Update on Your Cart.” The email’s text read, “Last chance to grab what you left in your cart!” along with the same CTA as the other two emails. As the text suggested, this was the final abandoned cart email they sent following the abandoned cart action.
While they might not have actually wanted whatever was left in their cart, now you can try to convert them with other products or sales you have going on.
If eyes are the window to your soul, does that make subject lines the window into your email? Or, have we had one too many coffees today? You tell us. Either way, we can’t overstate the importance of a great subject line, whether you’re sending an abandoned cart email or another type of email campaign.
There’s plenty of data out there showing abandoned cart emails work and help brands recover potentially lost sales. So, it’s crystal clear why every marketer should include an abandoned cart email series as part of their strategy.
You can try different approaches with the design, text, send times, and, of course, the subject lines. No matter which types of subject lines you decide to use, make sure you regularly test and refine them. What worked in the past might not work going forward, and vice versa. And what works for one brand might not work for yours.
So, try out these abandoned cart subject lines, see what works, nix what doesn’t, and create a plan that’s best for your brand. We hope these best practices and subject line examples give you inspiration and help you engage more of your online shoppers.
When you consistently test and optimize your emails, you will be able to drive the best results.
Ask anyone with an e-commerce site what’s one of their main pain points, and abandoned carts will probably be toward the top of their list. It hurts to see a shopper add a product to their cart, only to leave your site before ever following through with their purchase. (That's why we're going to give you tons of abandoned cart examples!)
Cart abandonment is an issue no matter your brand’s industry or size. The average cart abandonment rate is 70 percent, and some companies have rates above 80 percent. So yea, abandoned carts are a big issue.
While these numbers may seem high and overwhelming, there are several things you can do to help lower yours and help people complete their purchases. That’s why we’ve put together tips, techniques, and abandoned cart examples that will push shoppers to convert.
Here’s some of what we’ll cover in this guide:
To stop shoppers from leaving their carts before making a purchase, you first need to understand why this happens so you can then fix or prevent the issue.
To create a compelling campaign that drives them back to your site to finish their purchase, you first need to understand why they abandoned their cart. While you aren’t going to know each shoppers’ specific reasons for leaving (unless they leave you feedback, which is amazing!), you can learn about the most popular causes of cart abandonment.
Then, take steps to prevent or reduce the issue so that they don’t have a reason to leave their items unpurchased. (These can also help with browse abandonment.)
These are the Top 10 reasons online shoppers abandon their carts:
Luckily, you can do something about most of these issues.
Now that you understand what causes them to ditch their carts, you need to focus on eliminating those reasons as much as possible. We’ll dive into each reason shoppers abandon their carts and give you a way to prevent those issues from happening.
If a shopper puts a $20 item in their cart and then sees a $40 total when they go to check out, they’re not going to be too happy about it. That’s because it’s unexpected. And instead of searching to see what all of those extras costs are, they’re probably just going to close out of the site.
We know not all fees are avoidable (though you can include some of those costs in the product cost so there are fewer surprises). If you have to include them, let them know before they ever get to their cart. For example, run a banner at the top of your page that says “Shipping starting at $4.99.”
They shouldn’t be too surprised by taxes since those are pretty much the same across the board, but do what you can to eliminate other fees — or at least let them know earlier.
Consumers want the checkout process to be as quick and painless as possible. They don’t want to spend another five minutes filling out your forms to create an account after they’ve added items to their cart: They’re ready to make a purchase and be done.
So, instead of requiring them to create an account before checkout, give them the option to checkout as a guest. That saves them time if they aren’t interested in creating an account with your company right now.
You can, however, let them know if they create an account, you will save their information (address, billing, etc.) so that it’s all there for the next time they make a purchase. That allows you to put the decision on them.
Again, this goes back to people wanting the process to be as quick and easy as possible. Don’t make them jump through a dozen hoops to make a purchase. Only ask for the information you need (ex. address, billing, name, etc.), and keep it all on one screen so they know how much they will have to do.
No one wants to open their cart and see a total price they weren’t expecting (unless it’s lower, of course). And no one is going to keep a running tally in their head of how much all of their items cost.
To help them keep track of their costs, show them a pop-up similar to what Old Navy does in this example. They show the product details for what was just added, along with the subtotal for all of the items in their cart at the bottom.
We know delivery is a tricky thing right now during the pandemic, but that won’t always be the case — and people want their items, like, yesterday. So, offer them different shipping options with different pricing options for each. Let them control how quickly they want to receive the package and if they’re willing to pay more for it to come sooner. If it’s a priority to them, they will pay more to have it shipped earlier.
A shopper is only going to give their personal information to someone they trust. So, it’s important you build that trust with them before they go to make a purchase. Here are a few ways to show consumers it’s safe to give you their information:
It’s pretty obvious someone isn’t going to complete their purchase if the site isn’t actually working. We know all bugs can’t be prevented, but make sure you go through the checkout process to identify any possible issues. And when there are errors or the site’s down, show customers a message that you’re working to get the issue resolved.
Making a purchase online can be a bit scary for consumers, considering they’ve never seen the product in person. That’s especially true if they’ve never made a purchase on your site before or the item costs a little more.
Make sure to state what your returns policy is on the cart page and on your homepage. For example, you could put a banner that says “Free returns within 60 days” on your page, or whatever your policy is. Many brands are also extending their returns policy right now due to COVID, so you can also do that to show you care about your customers.
People like options. And when it comes to payment options, you want to give them enough so that one fits their needs. In addition to the major credit cards, you can also include methods like PayPal.
We know you can’t control if a customer’s card is declined. But by offering a variety of payment methods, like we just mentioned, that may help them find an option that will work for them.
Of course, you can do all of the things on this list and still experience cart abandonment. Maybe they found another product they liked better, or they were never that serious about making a purchase.
However, by fixing these abandoned cart examples and reasons, you can greatly reduce your abandonment rate. Once you’ve taken the time to resolve those potential problems, you can move on to focusing on bringing shoppers back after they abandon their carts with these email marketing techniques.
One of the best ways to convince consumers to visit their carts and complete their purchases is with email campaigns. And we’ve got plenty of abandoned cart examples to show you!
Remember the example we showed you above from Old Navy about giving the cart subtotal whenever a shopper adds an item to their cart? Well, this is the cart abandonment email we received after leaving those items behind. It arrived a day after we put the items in the cart and exited the site.
Here are some of the things we love about this abandoned cart example:
This email really packs a punch in terms of content, photos, design, and touching on some of the main issues that could have caused the shopper to abandon their cart.
While we are pleased with the email overall, here’s something that could have taken it one step higher:
Here’s another abandoned cart email example that was sent about a day after we left a product in our cart. Target likes to use a popular tactic of reminding them about the product by lowering the price. Check out these other techniques used in the email:
Whatever they left in the cart should be the main focus of the email. However, we feel like this email would be better if:
This email from PinkBlush mixes a sense of urgency with showing the customer what styles are popular right now (and reminding them they have great taste). From “There’s Still Time” and “Don’t wait any longer” to “More Hot Styles,” this email packs a punch with a simple approach.
The brand also uses social proof by showing other popular items, along with a star review for them. That’s a great way to get them back to your site if they weren’t sold on the original item in their cart — or as an up-selling tool.
And here are some other things we love:
One thing this email is missing:
With a clean, simple design, this email perfectly matches the look and feel of the brand’s website. Everlane sells timeless pieces that go right along with this email campaign. There’s not as much to look at in this example, but there’s still plenty to enjoy about it:
To make this email even better, they could have done these things:
When a shopper opens this email, it’s clearly from Alex Mill, and we aren’t just talking about the logo that’s at the top. The font also matches what’s on their website, making the email a cohesive extension of the brand. A few other things we liked about this email include:
What we think would make this abandoned cart example even better:
Perigold leads off the email with, “The perfect piece is still in your cart,” in large text. That’s then followed by a smaller font that reads, “And it looks even better up close. Why not bring it home?”
We like how they have the main text and then more copy below that. There’s also a menu bar at the top so shoppers can easily access any of the brand’s departments. Check out these other components we’re vibing with:
Here are just a few things we think would make this email even better:
Known for its modern, contemporary furniture, you get that same vibe in Blu Dot’s email design. Some of the other pros about this abandoned cart example include:
These are a few things we think should have been avoided to get the best response:
This email from Society6 really lays it all out there. There’s no messing around with this example. The brand lets the shopper know their cart is incomplete, and they need to take action ASAP if they don’t want to lose those items: Because no one wants to have to go looking for items again.
If that wasn’t enough goodness, we are also loving these other components they put into this email:
While we love the design of this email and some of the components, there are some things it could do better — especially one big thing:
Who doesn’t like being told that they made a good decision or have nice taste? We’ll take those compliments all day long, and that’s exactly what Food52 does with that subject line.
Once the shopper opens the email, they are greeted by fun, light-hearted content: “Your Cart Called. It’s hoping you’ll come back and see it.” They follow that up by reminding the shopper their items won’t be there forever (will see that in the next example).
What we would have liked to see them do a little better:
Creating a series of abandoned cart emails is a great practice because maybe one email’s approach will work better than another. You can space these emails out by a few days and hope one of them catches the shopper’s eye.
While the email in the example above lets them know the brand saved their items in their cart for them, this email lets them know those items might now be gone from their cart: “Oh no! We had to let the treasures saved in your cart go. But you might just be able to snatch them up again. Let’s take a look, shall we?” Pretty slick, right?
Here’s what else we like about this email:
Of course, we’ll mention a few things that might make this example better:
From the subject line to creative CTA, this email from Cater2.me has it all. And since it’s short and sweet (or maybe savory since there are tacos involved), we’ll get straight to what we love about it:
What would make this email even better? Here’s one idea:
Something we haven’t seen in the other examples yet is a personalized greeting. Those can be a great way to engage your shopper and remind them you sent this email just for them. We all like feeling special and not like a number. Check out these other components that we like from Bearbrand’s example:
As always, here are a few things we would have liked to see done differently:
Though the company has since changed its name to Drop, we like this cart abandonment email they put together. They make it clear why they are emailing this subscriber: “You left something behind” and “Looks like you didn’t finish checking out.”
Without further ado, we’ll jump into what we think could make this abandoned cart example even better:
It can be hard to put a personal touch on a branded campaign, however Peel does a great job of making it seem like it came from a real person. They include their founders’ names, signatures, and Twitter handles, which really helps shoppers feel more connected to the brand and people behind it.
As with all of these abandoned cart examples, we have to figure out a few things that might have made it better:
Anytime you can set your brand apart, you’re making some real progress with online shoppers and consumers in general. That’s what Dyson does at the bottom of this cart abandonment email with the section, “Reasons to shop at Dyson.”
They hit on several potential issues that could keep a shopper from converting, including showing they offer a price-match guarantee, 30-day money-back policy, free tools, and free 2-day delivery (which is a great turnaround that competes with Amazon).
Check out these other tactics they use to bring shoppers back to their carts:
We can’t help but think the brand missed out on the opportunity to use a vacuum pun in their email, such as, “Don’t let this offer get sucked away,” or “Time to clean out your cart.” When you have the products to back it up, go for the puns!
This email from Chewy shows a complete thought process of getting the shopper back to their cart. First, the subject line asks if they forgot something. That’s followed up by telling them they saved the item they forgot — and hey, there’s a photo of it in case they don’t remember what it was. And to round out that digital conversation, there’s a CTA to “View Your Cart.”
It’s a cohesive progression of copy that works well with the other components:
As for components they could have improved on:
It doesn’t get much sweeter than wine and a discount, right? That’s what Winc is hoping for with this email. Offering a $20 discount sounds pretty nice for a first purchase, and they top that off with a clean design.
But those aren’t the only things we’re enjoying:
Here are a few things that could make this wine more fine:
We don’t know about you, but purchasing clothes online — especially items as personal as underwear — can be a bit tricky since you can’t try them on until they arrive. That’s why we like how Mack Weldon’s email makes their guarantee a large part of this email.
If a shopper doesn’t love what they receive, they can get another pair or a refund. That’s a big selling point and one that could be the reason why the shopper goes back to their cart. Check out these other things we like about this example:
There are no glaring issues with this one, but here are a few ways they could make it even better:
The answer to that subject line is, “Yes, they definitely did, and now we’re going to tell you why you need to complete your purchase!” OK, maybe that’s coming on a little too strong, but ASICS’s approach works just as well: “You left something behind. Get it before it’s gone.”
We like how they:
As for things that could have made this email better:
Though we’re not sure if it’s actually possible for something they order out of their cart to arrive at their home (and closet) tomorrow, it’s a strong way to start off this J.Crew email. Here are other aspects we like about this abandoned cart example:
What they could have done a little better (in our humble opinion):
Let’s be clear: We are huge nerds who have an unhealthy relationship with all things Lord of the Rings — or really any fantasy novel. Now that we’ve got that out of the way, you can better understand why we are in love with this example from TeeFury. (I mean, do you know of any other email campaigns that mention hobbitses? Yea, that’s what we thought.)
This email has some other great things going on too:
Here’s one thing we aren’t quite sure about:
There’s no pushy language in this email from Google Express, and we like that. A simple, “We’re ready when you are,” followed by letting them know they can finish their order works for this type of campaign.
Here’s what else we like:
What could have been a little better:
Rhymes are always fun, so we enjoy this subject line from Huckberry. Once the shopper is inside of the email, they will be reminded they need to take action before their items are gone: “Our sales and inventory are often limited, and we can’t guarantee that the products left in your cart will still be available when you decide to pull the trigger.”
The brand is putting it all in the shopper’s court, while also subtly letting them know their products are popular (if there’s a chance they could be gone).
Here are other things they did right:
What they could have improved on:
Don’t get us wrong: We like making a sale as much as the next guy. However, if that’s all you’re after, you’re missing out on the bigger, more important picture. Your abandoned cart emails should be focused on building long-lasting relationships with your audience, not simply a sale.
Because if you’re able to earn their trust and loyalty, you can know they will be back again. If not for this product, then the next one they see.
That means you want your email to not only tell them they left something in their cart and what that something is, you want to engage with them. For example, include a way for them to contact you if they have questions. (And actually respond to those questions in a timely manner.)
Or, let them know how they can connect with you on social media or through your newsletter. Again, you’re in this for the long run, not simply a one-off sale. That’s how you turn shoppers into loyal promoters of your brand.
Just as a reminder, here are some of the important elements to consider when building your abandoned cart email:
Take what you’ve learned from these abandoned cart examples to craft an automated campaign that’s uniquely designed for your brand and audience. You have the tools, so now is the time to get started!