"After just under three months of using Retention.com—and surpassing our goal of $100K in monthly revenue during our first full month—I can confidently recommend their platform. Their solutions deliver measurable results, and I encourage anyone considering them to reach out and explore everything they have to offer."
Marketing Specialist9-Figure Ramps & Accessories Brand
About The Brand
This 9-figure brand offers a wide selection of premium outdoor equipment designed for both personal and commercial use. Their product range includes powersports gear like lifts, carriers, ramps, and dollies; mobility solutions such as ramps, carriers, and power scooters; and commercial equipment including loading dock tools, traffic control products, and landscaping equipment.
They also carry automotive and recreational accessories like truck racks, bike racks, boating gear, canoe carriers, and ramps. For heavier applications, their truck and trailer category features heavy-duty loading ramps, truck accessories, and cargo control solutions. Whether customers are gearing up for work or adventure, the brand provides durable, high-performance equipment built to help tackle any job with confidence.
Bring on The Challenge
After transitioning from Listrak to Klaviyo, the brand discontinued its previous identity resolution provider, GXP. As a result, they lost visibility into high-intent shoppers—those who actively browsed the site but didn't complete a form—making it difficult to re-engage and convert them.
The team needed a new identity resolution solution that could restore that visibility and help them turn anonymous website traffic into revenue through targeted email marketing.
Retention.com to the Rescue
The brand discovered Retention.com while researching identity resolution tools to boost email marketing performance. After multiple demos and in-depth conversations with the Retention.com team, it was clear that Retention offered the best solution to meet their goals. The platform stood out for its capabilities, support, and alignment with their sales-driven strategy.
Their primary objective was to generate an additional $100,000 in monthly revenue by re-engaging anonymous website visitors and converting them into customers through targeted email marketing.
The Strategy
The team focused on maximizing engagement with high-intent website visitors by implementing Retention.com's abandonment flows and active-on-site flows. They enhanced these with automated product recommendations and urgency-driven subject lines to drive action.
This comprehensive approach helped them effectively capture and convert traffic, ultimately leading to positive results and the achievement of their monthly revenue goals.
The Results
Performance started gradually during the initial implementation phase, but the team began to see a significant lift in sales after the first 30 days—particularly through abandonment flows and newly identified Grow contacts.
In the 78 days since launching with Retention.com, the brand accumulated approximately $253,000 in incremental revenue at a 24.6x ROI. They also surpassed their $100,000 monthly revenue goal during their first full month.
- ~$253,000 in incremental revenue in the first 78 days
- 24.6x ROI on their Retention.com investment
- Surpassed the $100,000 monthly revenue goal in the first full month
- Average open rate from Reclaim: 25.96%
- Average click rate from Reclaim: 2.06%
- Average open rate from Grow Audience: 50.08%
- Average click rate from Grow Audience: 0.43%
Support That Drove Confidence
The brand didn't have significant hesitations before starting with Retention.com, but whenever questions came up, their representatives Sadie and Colin were quick to help. Their responsiveness and support played a key role in making the implementation smooth and successful.