Integrate with Webhooks for Reclaim

You can integrate your Retention.com account directly with Webhooks.

1. This integration will pass a custom Add to Cart and/or Viewed Product event to Webhooks.
2. You must have our Add to Cart script and/or Viewed Product script implemented.

To view/test receiving the data we send, we recommend you test your Webhooks using a site like webhook.site.

To get started

1. Click on Integrations from the left navigation panel in Retention.com. Then, click Available Integrations at the top, type Webhook, and choose Webhook Reclaim.

2. Paste your Webhook URL and Custom JSON Data, and click Connect.

3. Once you enter your Webhook URL and Custom JSON data and connect, you will see a success confirmation in the top right if the URL is correct.

4. Once you see that success message, we will send two test events with the Custom JSON Data: Add to Cart Reclaim and Viewed Product Reclaim. You will be able to identify them through the field 'event_type' that we send in the event payload. Here's how those events will appear.

Add to Cart Reclaim

{
"email": "test@retention.com",
"event_type": "Add To Cart Reclaim",
"occurred_at": "2023-09-05T20:48:20Z",
"properties": {
"product_url": "https://www.retention.com",
"product_name": "Test Product",
"product_id": "123456",
"product_image_url": "https://images.retention.com/assets/logo-full-page.png",
"product_price": "10.00",
"quantity": "1"
},
"testing_custom_params": "test",

Viewed Product Reclaim

{
"event_type": "Viewed Product Reclaim",
"properties": {
"url": "https://www.test.com/products/test-test",
"name": "test test",
"brand": "test test",
"price": "$1",
"image_url": "https://cdn.shopify.com/test.jpg",
"product_id": 123456789,
"compare_at_price": "$10"
},
"occurred_at": "2023-02-27T10:42:25Z",
"email": "test@retention.com",

5. Click Enable, and your collection sync settings will apply and begin.

6. You will be taken to the Integration Settings. You can view your API Details, Disable/Enable, or Remove the integration. Click to edit Contact Sync and then choose Yes to enable it. Finally, click Finish Setup.

See Add to Cart and Viewed Product events

You can see these events successfully passing through in your Retention.com account once they're collected. Go to Event Details > Added to cart. This is an easy way to confirm that our events have been successfully implemented.

You can also see the Viewed Product Reclaim option populate under Event Details.

Have questions? Message us on chat, or email us at support[at]retention.com!