Great customer service is paramount to succeeding as a startup. But when it comes to customer support & communication, should you be doing phone, email, or chat?
When I first started my company, I thought I needed 24/7 phone support, because that’s what the competition was doing. It turns out, I was wrong! 🙅♂️
Phone support is less efficient, costs more to manage, and hurts your bottom line.
We got to $15M ARR in 2.5 years with only 6 people. And we did it without phone support. 📈
Find out what we did differently in today’s episode of Work In Public.
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