You can integrate your Retention.com account directly with Epsilon (Harmony).
An integration between Retention.com and Epsilon (Harmony) does two things:
1. Your Client ID, API User, API Password, Client Secret and the Business Unit (BU) ID.
2. To find your Business Unit (BU) ID, click the gear icon > Business Unit Settings. Then, copy the Business Unit ID.
3. You'll need to whitelist our IPs, which are subject to change at any time without notice. Please contact support for an updated list at support[at]retention[dot]com.
1. Click on Integrations from the left navigation panel in Retention.com. Then, click Available Integrations at the top and choose the Epsilon (Harmony) icon.
2. Paste your Client ID, API User, API Password, Client Secret and the Business Unit (BU) ID. Click Connect.
3. Click Yes to upload your collected contacts. Insert a list to sync contacts to in the text box. Next, choose whether you want to enable custom sync options.
If you check the box to enable custom sync options, that will display five options: filter by email domain, full or portion of a landing page URL, landing page domain, state, and referrer URL.
This feature allows you to filter your Retention.com contacts before you send them to your ESP. For example, you can send all contacts who hit different landing pages to separate lists. Or, send all of your California leads to one ESP and Texas leads to another.
Email domain: This field auto-fills/populates with email domains (ex. Gmail, Yahoo Mail, AOL, etc.) from your collected contacts.
Full or portion of a landing page URL: If you’ve put the script on several pages or the entire site, this field allows you to pull out contacts who have only hit Landing Page A or Landing Page B. This option does not auto-populate, so you will have to add in the exact URL.
Landing page domain: If you added script to both Retention.com and Robly.com, for example, the landing page domain would be either Retention.com or Robly.com. This field will auto-populate.
State: This filter allows you to pull out only contacts from one or more states.
Referrer URL: This is the URL the contact comes to your site from.
When you’re finished, click Next.
4. Enable the Epsilon (Harmony) integration. Once you enable the integration, your collection sync settings will apply and begin. Then, click Finish.
5. Once the integration is complete, you will see the integration date, API details, and the option to set/change the list it’s synced to. You can also Remove the integration from this page at the top.
1. To change the list you’ve synchronized with, click Integrations > Dots > Settings.
2. Click the pencil icon next to Contact Sync. Click Yes next to Upload collected contacts if you haven’t already. Then, add the list in the text box. You can also add/change your custom filters here. Click Save.
1. To remove the integration, click Integrations > Dots > Remove.
You can view your daily sync history under Sync Summary on your integration page. It will show you the date, number of completions, if there are any failures, and the number that are in the queue.
To access all of your sync history, click View Full History under Sync Summary. If there’s a failure, it will show the email address, what type of failure has occurred under ESP Feedback, and the date and time of the failure.
If you have questions about the error message, you can contact support at support[at]retention[dot]com.