How do I get started?

There are 8 main steps to get fully set up with Retention.com for optimal success: Strategy Call  On this call we will answer questions, evaluate your marketing strategy, and share best practices specific to your business and marketing strategy Collection Script Installation Check on and/or walk-through installing the collection script for specific use cases Revenue […]

How do I add the snippet script code to my website?

Adding the script to your website is different for every brand and depends on your domain host provider. Click on your website builder below for step-by-step instructions on adding the script to your website: BigCommerce ClickFunnels Google Tag Manager GrooveFunnels Leadpages Shopify Squarespace Unbounce Weebly Wix WordPress Custom Site If you have a custom HTML […]

How Is Retention.com Legal?

This post will clear up all of the CAN-SPAM and CCPA concerns, along with documentation that you can pass along to your legal team that supports what’s in this post.  1. Retention.com is not GDPR or CASL compliant, so it’s only legal in the USA. Our database only contains email addresses in the USA.  If […]

How does Retention.com work?

One of the main questions we get about Retention.com is about how the technology actually works. What Retention.com Does Retention.com identifies up to 35% of your website’s anonymous traffic via a code snippet that’s placed on your website. How Does it Work? There are two parts to Email-Based Retargeting: Identification. We use cookies, but this […]

Frequently Asked Questions Regarding the California Consumer Privacy Act

November 7, 2019 Disclaimer.  These FAQs regarding the California Consumer Privacy Act (CCPA) are intended solely for informational purposes and is not intended to constitute legal advice or to create an attorney-client relationship between Foley & Lardner and any recipient or reader of this summary. This is not intended to be an exhaustive summary of […]

How do I verify that my script is working?

Test Script Tool 1. From inside Code Snippet > View Your Script, click Test My Script. 2. Enter the URL to test in the text box, and click Test My Script. 3. A new browser will open to the URL entered. A message box will load in the upper right hand corner that will show you if your […]

How does pricing work?

Pricing Retention.com offers monthly subscriptions that include up to a certain number of collected contacts. For the most part, collected contacts within these plans cost 25 cents each, with a set overage rate that’s between 20 and 35 cents. The overage rate gets lower as plans scale. Click here for more info. How Do Overages […]