How do Overages work?

Overages Explained All Retention.com monthly plans include up to a specific number of included contacts. If your script happens to collect more contacts during the month than your plan includes, and overages are turned on, you will be charged the overage rate for your plan for additional contacts. You can see what your overage rate […]

How do I cancel or suspend my account?

Suspend Details: Script will be turned off until the account is reactivated You will be charged now for any current, unpaid overage fees Ability to log in and have access to contacts, data, and export/download files Reactivate account at any time Cancellation (Close) Details: Account data is deleted, and you cannot reopen the account at […]

How does pricing work?

Pricing Retention.com offers monthly subscriptions that include up to a certain number of collected contacts. For the most part, collected contacts within these plans cost 25 cents each, with a set overage rate that’s between 20 and 35 cents. The overage rate gets lower as plans scale. Click here for more info. How Do Overages […]