Notifications

You can set up and change notifications for your billing, reports, loaded data, and if you’re nearing/exceeding your max plan. Here’s how to manage all of your notifications: 1. Go to My Account > Notifications from your GetEmails dashboard. 2. You will then see options to add recipients for notifications and also turn notifications on/off (YES/NO). Your […]

All About Data Delivery

In Retention.coms, your contact records will be delivered to you either in real-time or once a day.* Real-time delivery All new accounts start with real-time delivery. Within minutes of a contact landing on your website, that contact will show up in your Retention.com account and can be viewed and downloaded from your Dashboard or Contacts […]

How do I turn the collection script on or off?

You may turn your Retention.com collection script on or off at any time. To turn off your script, click on your Dashboard and toggle the script On or Off. Note that if you run out of contact records and Overages are Off, your script will automatically turn off until your monthly billing cycle starts over, […]

How do I reset my password?

If you’ve forgotten your password, you can reset it from the sign-in page at https://app.retention.com/login. 1. Click Reset your password. 2. Type the login email address associated with your account, and click Send Me a Reset Email. Then, follow the instructions in the email you receive to reset your password. If you’re already logged into your account, […]

All About Two-Factor Authentication

We’ve added two-factor authentication to Retention.com to keep your account(s) more secure. Two-factor authentication is an added layer that requires one additional login credential — via email or mobile — to allow account access. When will this be used? There are two instances where you’ll see the two-step authentication: Account and New User Creation: When […]

How to change time zones

You can change the time zone in your Retention.com account to match where you live. Go to My Account > Account Details, and click the drop-down menu next to Time Zone to choose the correct one. Reminders This only changes the time zone for newly collected contacts moving forward from the time it’s changed. Your […]

How to add a new user to an account

You can now add new users to your account. 1. Click My Account > Account Details > Users. Then, click the plus sign. 2. Fill in their information and click Create User. 3. The user will be sent a confirmation email. They must click Activate Your Account in the email. 4. They’ll be taken to […]

How do I cancel or suspend my account?

Suspend Details: Script will be turned off until the account is reactivated You will be charged now for any current, unpaid overage fees Ability to log in and have access to contacts, data, and export/download files Reactivate account at any time Cancellation (Close) Details: Account data is deleted, and you cannot reopen the account at […]