Reactivate: How to integrate with Sendlane

You can integrate your Reactivate account directly with Sendlane.

An integration between Reactivate and Sendlane allows you to sync live open events so you can send your audience an automated email when they are in their inbox.

What you’ll need

1. Your Sendlane API Key and API Hash Key. In your Sendlane account, click Account > API in the left-hand navigation.

2. Copy your API Key and API Hash Key (the blurred lines in the example below).

To get started

1. From your Retention.com dashboard, click the Retention.com logo in the top-left corner.

2. The drop-down menu will appear. Click Reactivate. You will be taken to the Reactivate dashboard.

3. Click on Integrations from the left navigation panel in Reactivate. Then, click Available Integrations at the top and choose the Sendlane icon.

4. Paste your API Key and API Hash Key in the box, and click Connect.

5. Click Yes to turn the Sync Live Open Events on. Choose a list from the drop-down menu that you want to sync events to. If you don’t have one, you’ll need to first create the list in Sendlane. Then, click Next.

6. Enter an email address that already exists in Sendlane to send a test event. Click Send. If you don’t currently have contacts, click Next.

7. Enable the integration. Then, click Finish.

Remember: For the integration to be on, it needs to be Enabled AND have Event Sync turned on (choose “Yes”).

8. You will be taken to Integration Settings. This is where you can Disable/Enable the integration, Remove it, and edit your Event Sync settings.

9. Once the integration is enabled, this is how the open event will appear in Sendlane. The name you give the event will appear under Lists.

How to send a test event

1. From your Integration Settings, click the edit icon next to Event Sync. Once you have your List (event identifier) selected, click Send Test Event.

2. Paste an email address that already exists in Sendlane to send a test event. Click Send.

How to change Event Sync

If you want to edit or enable/disable your Event Sync, you can do that in your Integration Settings.

1. Go to Integrations. Then, click the three dots next to the integration name, and click Settings.

2. Click the pencil icon next to Event Sync.

3. You can choose if you want to Synchronize collected events by toggling between Yes/No. To change the Sync events list, choose one from the drop-down menu.

4. When you’re finished making your changes, click Save.

How to remove the integration

To remove an integration, go to Integrations. Then, click the dots next to the integration name, and click Remove.

Sync summary

You can view your daily sync history under Sync Summary on your integration page. It will show you the date, number of completions, if there are any failures, and the number that are in the queue.

To access all of your sync history, click View Full History under Sync Summary. If there’s a failure, it will show the email address, what type of failure has occurred under ESP Feedback, and the date and time of the failure.

If you have questions about the error message, you can contact support at support[at]retention[dot]com.