How do Overages work?

Overages Explained

All Retention.com monthly plans include up to a specific number of included contacts.

If your script happens to collect more contacts during the month than your plan includes, and overages are turned on, you will be charged the overage rate for your plan for additional contacts.

You can see what your overage rate per contact is under My Account > Subscription:

Turn Overages On/Off

You have the ability to turn overages On or Off for your plan directly from your Dashboard in the top-right corner.

If you turn overages Off (“No”), that means that when and if you collect your plan’s included contact amount for the current month’s billing cycle, your script will automatically turn off and stop collecting contacts for the remainder of the cycle. Your script will automatically turn back on the next time your monthly bill runs. This prevents you from being charged any overages. Note that if your credit card payment fails for any reason, your script will automatically be turned off.

If you turn overages On (“Yes”), then your script will remain on regardless of whether or not you go over your plan’s included amount before the billing cycle is up. You collect all contacts with no interruption and are subject to paying overage fees. See below for details on incremental billing charges.

Set up your subscription

1. Choose data options: Select between Basic (email only), Essential (email and their name), or Premium (email, name, and address).

2. Choose Contacts per month: Then, click the plan that best fits your needs. When you’re finished, click Continue on the right-hand side.

3. Set Overage Preference: A pop-up box will give you the option to choose whether or not you want to allow overages. Click Yes to pay for contact overages and No to cut off your script if you go over the allotted number of contacts. Once you’ve made your selection, click Next.

4. You will then see the New Plan details. If everything is correct, enter your Billing Information. If you need to change something, click Back at the bottom.

Incremental Billing for Overages

We bill you incrementally throughout the month for overages. Each plan has a set amount whereby if you reach that dollar amount in overages, we will automatically charge your card. This amount is more or less half your monthly plan rate. We will charge you this amount automatically when and if you reach it throughout the month.

We will never charge you for overages more than once per day.

For each plan, you will automatically be charged for overages in the following manner:

  • $19/mo: Once you reach $10 in overages
  • $49/mo: Once you reach $30 in overages
  • $99/mo: Once you reach $50 in overages
  • $149/mo: Once you reach $80 in overages
  • $199/mo: Once you reach $100 in overages
  • $249/mo: Once you reach $130 in overages
  • $299/mo: Once you reach $150 in overages
  • $349/mo: Once you reach $180 in overages
  • $399/mo: Once you reach $200 in overages
  • $449/mo: Once you reach $230 in overages
  • $499/mo: Once you reach $250 in overages
  • $549/mo: Once you reach $280 in overages
  • $599/mo: Once you reach $300 in overages
  • $649/mo: Once you reach $330 in overages
  • $699/mo: Once you reach $350 in overages
  • $749/mo: Once you reach $380 in overages
  • $799/mo: Once you reach $400 in overages
  • $849/mo: Once you reach $430 in overages
  • $899/mo: Once you reach $450 in overages
  • $949/mo: Once you reach $480 in overages
  • $999/mo and up: Once you reach $500 in overages