How do I add the snippet script code to my Shopify store?

In this video, we’ll walk you through where to find your Retention.com snippet script and how to add it to your Shopify store.

Where to find your Retention.com collection snippet script

1. From your Retention Dashboard, click Code Script.  Then, click View Your Script.

2. Check the box next to Collection, and then click Copy Code </>. You’ll see a green box in the top right-hand corner telling you the code was copied to your clipboard.

Copy Collection

Remember: You can’t check multiple boxes for scripts or you will get an error message. You can only copy one at a time.

3. Once you’ve added the script to your domain, go back to Code Script and click the edit icon next to Authorized Domains.

4. Paste the domain/URL in the text box where you added the script, and click Save Changes.

It will be highlighted in green if the script is properly installed—and in orange if the script is not properly added.

How to add collection snippet script

1. Visit your Shopify Dashboard and click Online Store on the left-hand side nav panel.

2. Click Themes under Online Store, and then click on Actions and then Edit code.

3. Click theme.liquid file under Layout.

4. Add the script code above </head> in the code.  Click the Save button in the top right.

Note: If you only want to add the collection script to your Cart, you can choose cart.liquid instead of the theme.liquid file.

5. From your Retention.com dashboard, click On next to Script Status to turn your script on.

How to add suppression snippet script

The suppression script can be added to your website on any page that you do NOT want Retention.com to collect email addresses. Generally speaking, you would put this script on landing pages where the person has already converted, and therefore, you have already collected their email address.

Examples of pages you’d want to add the suppression script to are post-checkout, thank you, and confirmation pages.

1. From your Retention.com Dashboard, click Code Snippet in the left navigation and then View Script. Then, check the box next to Suppression, and click Copy Code.

2. From your Shopify dashboard, click Settings > Checkout.

3. In Order Processing, paste the Retention.com suppression script in the Additional scripts > Order status page box. Then, click Save at the top right.

4. From your Retention.com dashboard, click On next to Script Status to turn your script on.

How to test your script to confirm it’s working

Click here to learn how to test your script.