Suppress contacts with Klaviyo popups or forms

If you use Klaviyo popups or forms, you can prevent collection of contacts who opt in via your popup or form. This can be done using Klaviyo’s Event Listener. General Structure of the klaviyoForms Event Klaviyo forms send an event called klaviyoForms to the window each time a form is shown, closed, or submitted. You add one […]

All About Suppression

What is Suppression? Suppression is the term we use for any scenario where you want to prevent Retention.com from identifying and collecting contacts. The main reasons you would do this are: To avoid paying Retention.com for contacts you already have. You likely have an existing database of customer emails, many of whom visit your site […]

Share your code snippet script with a teammate or developer

If a teammate or developer is adding your code snippet script to your domain, you can email them your script directly from Retention.com. 1. From your Retention.com Dashboard, click Code Script > View Script > Email A Teammate. 2. Type their email address in the box, and click Send Message. The text in the blue […]

Add snippet script code to Unbounce website

In this video, I’m going to show you how to add the snippet script to your Unbounce website. Where to find your Retention.com collection snippet script 1. From your Retention Dashboard, click Code Script.  Then, click View Your Script. 2. Check the box next to Collection, and then click Copy Code </>. You’ll see a green box in the top […]

Set up Google Tag Manager

In this video, we’ll show you how to set up a Google Tag Manager account, where to find your Retention.com snippet script code, how to add it to your Google Tag Manager, and how to set up different types of triggering events in Google Tag Manager. How to set up Google Tag Manager account To […]

Suppress contacts with JustUno forms

1. From your Justuno dashboard, click the Promotions icon in the left-hand navigation. Then, click the paintbrush icon to edit the email capture promotion. 2. Click </> Custom Code in the top right. 3. Click the </> TAB JS section at the top, and paste this script into the box. (If you have custom variables, use those instead.) juapp(‘trackFunc’,’engagement’,function(email, […]